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Dealer & Wholesaler orders
Bushmaster Parts & Accessories
Call Phone: 1-844-700-0870
Mon – Fri: 8:00 AM – 5:00 PM CST
Fax: 1-256-327-2860

For International Military/Law Enforcement Sales

Dealers and Wholesalers, please call:
Mon. through Fri. 8:00 am - 5:00 pm
Fax 336-548-7801

For General Question, Parts or Repair:
Customer Service: 1-800-883-6229
Mon. through Fri. 9:00 am - 5:00 pm EST
Technical Support: techsupport@bushmaster.com
Company Information: info@bushmaster.com

Important Returns and Repairs New Policy Message

To provide enhanced repair and return service, we are now requiring that consumers contact our customer ser- vice team at: 800-883-6229 to obtain a Service Request Number (SRN) prior to shipping any product to the Company or Authorized Service Center. This will allow for improved tracking of returns and ensure all consumers benefit from a faster and more reliable process.

No return will be accepted without an SRN on the shipping label. Packages sent without the required SRN will not be accepted and marked Return to Sender.

We appreciate your cooperation and look forward to improving this process.

Address for all Mail:
Bushmaster Firearms International P.O. Box 556
Madison, NC 27025


Limited One-Year Warranty

Bushmaster Firearms International firearms are warranted to be free from defects in materials and workmanship. Any such defect of which Bushmaster Firearms International is given written notice, as provided below, within one year and ten days from the date of first purchase by a customer will be remedied by Bushmaster Firearms, International. This warranty is granted by Bushmaster Firearms International, P.O. Box 556,Madison, NC 27025.

To initiate a Warranty claim, call Bushmaster Customer Service (toll free: 9:00 AM to 5:00 PM E.S.T. - Monday thru Friday - 1-800-883-6229) to get a SR (Service Request Number) for Authorization Number. Warranty claims should state (in writing) the model and serial number of the firearm concerned, a description of the difficulty experienced, and the date of purchase. Firearm shipment should be insured by the owner, as Bushmaster Firearms International will accept no responsibility for loss or damage in transit.

Shipping and insurance charges for the return of a firearm to its owner will be paid by Bushmaster Firearms, International LLC if the related claim is a proper claim for warranty work.

Under no circumstances shall Bushmaster Firearms International, be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation may not apply to you. Bushmaster Firearms, International will not be responsible for the results of careless handling, unauthorized adjustments, defective, low quality, reloaded, or improper ammunition, corrosion, neglect, ordinary wear and tear, or unreasonable use. Furthermore, the liability of Bushmaster Firearms, International under this warranty shall be limited solely to the obligation to repair or replace the firearm, and to pay transportation and insurance charges for return of the firearm to owner.

NOTE: Handguns and long guns are classified as FIREARMS or DANGEROUS WEAPONS. Guns are surrendered by Bushmaster Firearms International with the express understanding that it assumes no responsibility for resale handling under local laws and regulations.

NOTE! Regarding Lead... Discharging firearms in poorly ventilated areas, cleaning firearms, or handling ammunition may result in exposure to lead, a substance known to cause birth defects, reproductive harm, and other serious physical injury. Have adequate ventilation at all times, wash hands thoroughly after exposure to lead